Shared Inbox and Tickets
Reply from WordPress, track ticket status and priority, add internal notes, use followers, and hand work to a user or Access Team.
Inbox operations
Built for WordPress businesses
NXT Cloud Chat
The self-hosted WhatsApp CRM for WordPress. Run your business inbox, OTP login, contacts, Access Teams, tickets, sales pipelines, deals, and automation from one connected workspace.
Direct Cloud APIYour WordPress site connects to Meta.
Self-hosted CRMCRM records remain in your database.
Developer-readyStable wrappers, hooks, and contracts.
Official Cloud API
WordPress-hosted data
Team access controls
Secure webhook handling
Extensible runtime API
One workspace
CRM foundations in Free. Automation depth in Pro.
Start with the operational tools your team uses every day, then add advanced automation without moving customer data into another platform.
Contact CRM
Manage contacts, groups, tags, subscription state, lifecycle stages, follow-up tasks, duplicate merging, and a complete activity timeline.
Customer contextAccess Teams
Create custom teams, choose view or manage access per module, control assigned, team, or all-record scopes, and build routing pools.
Permission matrixDeals and Pipelines
Build pipelines, manage stage probability and reasons, link contacts, assign owners, add line items, and preserve stage history.
Sales CRMOTP Login
Add WhatsApp OTP sign-in to WordPress and WooCommerce, link verified phone numbers, and offer a secure passwordless path.
AuthenticationConnection Health
Review connection basics plus Messaging and Calling Health Status, including reasons, Meta errors, and additional information.
DiagnosticsHistory and Security
Review message history, delivery state, timestamps, replies, and reactions with secure media proxying and webhook signature checks.
Operational recordDeveloper Runtime
Integrate other plugins through discoverable global wrappers, capabilities, hooks, token providers, and tenant-safe query contracts.
ExtensibilityVisual Workflows
Connect validated triggers, conditions, and actions across conversations, contacts, deals, login, WooCommerce, and external plugins.
Logic and executionTemplates and Broadcasts
Sync approved templates, use rich components, target groups or segments, schedule campaigns, and track delivery progress.
Campaign deliveryDynamic Segments
Combine CRM, assignment, task, conversation, date, subscription, and WooCommerce rules with live audience previews.
Audience intelligenceCommerce Recovery
Track abandoned carts, inspect stale customer context, automate recovery, and react to order, payment, product, and cart events.
WooCommerce
Team operations
Every customer record can reach the right owner.
Assignment is consistent across contacts, conversations, tasks, and deals. Route work to any WordPress user or an Access Team queue, then preserve handoff context with internal notes.
Receive and qualify
Capture the conversation, contact identity, lifecycle, tags, and the current business context.
InboxContactsLifecycle
Assign by person or team
Choose a member or team queue manually, or use round-robin and least-busy routing where available.
UserAccess TeamQueue
Collaborate with context
Add internal notes, followers, priorities, tasks, stage reasons, and required handoff notes.
NotesTasksSLA
Resolve and measure
Track ticket resolution, deal movement, delivery history, CRM activity, and automation outcomes.
HistoryDealsAnalytics
Pro automation
Build flows that understand CRM context.
Pro connects events to business rules and actions, validates the workflow end to end before publishing, and records every run for review.
Cart abandoned
Cart and contact context enter the workflow.
Currently subscribed?
Consent is evaluated when the flow runs.
High-value segment
Use CRM and WooCommerce audience rules.
Send recovery template
Queue an approved message with cart tokens.
Validated flow logicChecks node compatibility from trigger to final action.
Queue and retriesScheduled execution, retry handling, and run traces.
Dynamic audiencesLive segments and current subscription checks.
Automation reportingCRM, workflow, broadcast, and cart analytics.
Built for real teams
One customer workspace, four business motions.
Use the same contact identity and conversation history across support, sales, commerce, and authentication.
Customer Support
Shared inbox, ticket ownership, internal notes, priorities, followers, handoffs, saved views, and SLA targets.
Sales CRM
Lifecycle stages, deal pipelines, expected close dates, line items, stage reasons, activity, and follow-up tasks.
WooCommerce
Order communication, COD verification support, customer segments, abandoned cart recovery, and payment workflows.
Passwordless Login
WhatsApp OTP for WordPress and WooCommerce with verified phone linking, migration options, and configurable UI.
Compare editions
Choose the layer your business needs now.
Free is a complete operational CRM foundation. Pro extends that foundation with template delivery, campaigns, dynamic audiences, and automation.
| Capability | Free | Pro |
|---|---|---|
| Connection and CRM | ||
| Official Cloud API connection and health status | Included | Included |
| Shared inbox, tickets, notes, handoffs, and SLA targets | Included | Included |
| Contacts, groups, tags, lifecycle, tasks, and activity | Included | Included |
| Access Teams, per-module permissions, and record scopes | Included | Included |
| Sales pipelines, deals, stage reasons, and line items | Included | Included |
| WhatsApp OTP login for WordPress and WooCommerce | Included | Included |
| Message history, secure media proxy, and webhook verification | Included | Included |
| Campaigns and automation | ||
| Template management, approval sync, rich components, and individual sends | Included | |
| Scheduled broadcasts to groups or Dynamic Segments | Included | |
| Dynamic Segments with CRM and WooCommerce rules | Included | |
| Visual workflows, validation, run tracing, and retries | Included | |
| WooCommerce order, payment, customer, and COD automation | Included | |
| Abandoned cart tracking, recovery, analytics, and cleanup | Included | |
| CRM and automation dashboard reports with CSV export | API only | Dashboard + export |
| Extensibility | ||
| Global runtime contract, wrappers, hooks, and providers | Core API | Pro extension |
| External workflow trigger and event integration | Included | |
| Get started | Download Free | Upgrade to Pro |
Pro requires the Free plugin and an active commercial license. Both editions use the Free-owned CRM data and runtime foundation.
WordPress-native
Your site stays at the center of the system.
NXT Cloud Chat is not a hosted inbox that happens to connect to WordPress. It is a WordPress CRM and messaging workspace that connects directly to the official Cloud API.
CRM records in WordPress
Contacts, messages, tickets, assignments, tasks, deals, and operational settings stay in your own WordPress database.
Direct API ownership
Your server uses your official Meta connection. NXT Cloud Chat does not add a separate hosted messaging relay.
No plugin-enforced seat tiers
Build the WordPress team structure your operation needs without a separate plugin price for every additional team member.
Discoverable developer contracts
Compatible plugins can use tenant-scoped wrappers and hooks instead of copying credentials or writing directly to CRM tables.
Get connected
From installation to a working customer workspace.
The dashboard keeps setup help and connection diagnostics close, and free setup support is available when you need a hand.
Install Free
Install NXT Cloud Chat from WordPress.org and open the dashboard connection workspace.
Connect Meta
Add your Cloud API credentials, configure the webhook, and review Messaging and Calling Health Status.
Build your operation
Configure teams, contacts, inbox routing, deals, and login. Activate Pro when you are ready for advanced automation.
Common questions
The important details, without the fine-print maze.
Understand the plugin relationship, hosting model, Meta charges, and integration path before you connect.
Is the Free plugin required for Pro?
Yes. NXT Cloud Chat Pro extends the Free CRM and runtime foundation. Install and activate Free first, then activate your Pro license.
Where is customer and CRM data stored?
NXT Cloud Chat stores its CRM and operational records in your WordPress database. Message delivery still communicates with Meta's official WhatsApp Cloud API as required.
Do Meta messaging charges still apply?
Yes. Meta or WhatsApp pricing, quality rules, throughput, template approval, and platform limits apply separately. NXT Cloud Chat does not replace those platform requirements.
Can I assign work to both users and teams?
Yes. Assignment selectors support eligible WordPress users and custom Access Team queues. Module permissions and assigned, team, or all-record scopes are managed separately.
Can another plugin integrate with NXT Cloud Chat?
Yes. Free and Pro publish runtime contracts with capability discovery, tenant-scoped wrappers, hooks, token providers, query providers, and secure external workflow events.
Bring your inbox, CRM, login, and automation into WordPress.
Start with the Free CRM foundation, follow the guided setup, and add Pro automation when your workflows are ready.